Caregivers will learn how to use this book’s proven intervention tools and strategies to identify and satisfy the basic human needs that underlie challenging behaviours, as well as to encourage and reinforce positive behaviours.  Resources include downloadable handouts that summarize core content as well as strategies and models for intervention; exercises that help caregivers put concepts into practice; intervention and behaviour tracking forms; stress-management techniques that help caregivers with their own reactions to challenging resident behaviour; a five-step treatment plan using a preventative approach.